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2009 Self-Storage Kiosk Use Statistics Released by Opentech Alliance


Phoenix-based OpenTech Alliance Inc., developer of the INSOMNIAC line of self-storage kiosks, released a white paper regarding consumer use of its products in 2009. The paper includes statistics showing how self-storage customers have used and benefited from kiosks in the past year.
Last year, INSOMNIAC kiosks collected approximately $13 million in self-storage rental fees throughout the United States and Canada. OpenTech had 311 kiosks online as of Jan. 1, 2009; another 208 were added throughout the year. The units were used by consumers to rent 11,951 storage units, make 122,313 payments, and purchase 6,305 door locks. The kiosks rented a total of 297 units during the year’s 11 major holidays, collecting a total of $354,329 in rental fees during those times.

The statistics show that credit cards were the preferred method of payments at the kiosk, with 52 percent of transactions paid for using this method. The balance of the transactions was paid with cash (30 percent) and check (18 percent).
In addition to the white paper, OpenTech has developed a guide of best practices to help self-storage owners get the most value from their kiosk. This guide as well as the complete 2009 Kiosk Usage White Paper is available for download at
OpenTech products and services include seven models of INSOMNIAC kiosks ranging in price from $5,000 to $18,000, INSOMNIAC Live! call-center services, and the INSOMNIAC Self Storage Network for online reservations.

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Live! Megan Service for INSOMNIAC Kiosks: By OpenTech Alliance

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