Phoenix-based OpenTech Alliance Inc., producer of INSOMNIAC self-storage kiosks, will launch its newest model kiosk, the INSOMNIAC 100, at the Inside Self-Storage World Expo in Las Vegas, March 1-3. The new model sells for $4,900 but also comes with an option to rent when coupled with the company’s Live! TotalCalls or Live! Rollover call-center services.
The INSOMNIAC 100 is a plug-and-play kiosk that can be installed inside or outside a self-storage facility in less than an hour. It is packaged with the same software that operates OpenTech’s more sophisticated models and is backed by the company’s technical-support service. The 100 model rents units to customers and processes payments made via credit card or ACH check processing. It comes standard in a yellow and blue color scheme along with a secure wall-mount bracket and signage, but it can be customized to suit any branding scheme.
The INSOMNIAC 100 uses VOIP (voice over Internet protocol) technology to connect the kiosk user with a live person 16 hours a day and a total of 24 hours during the weekend. When the kiosk is deployed at a facility using the Live! TotalCalls or Rollover services, call-center agents have the ability to direct callers to the facility immediately and walk them through the rental process. The kiosk also allows agents to assist callers who are already at the facility and rent them a unit.
"We have implemented several new innovations into the design of the 100, and we will be retrofitting many of those innovations into the rest of the product line, including kiosks already deployed," said Robert Chiti, president and CEO. "Protecting the investment our customers have made in our kiosks is very important to us."
The setup, training, and customization service for the INSOMNIAC 100 is $950. The Maintenance and Warranty Service program includes hardware warranty, software enhancements, monitoring, technical support, and the Live! Megan customer-assistance feature for $95 per month on an annual contract basis. To learn more about the new kiosk, self-storage operators are encouraged to visit OpenTech's booth at the ISS Expo, #820.