OpenTech Alliance Inc., provider of INSOMNIAC self-storage kiosks, expanded its Maintenance and Warranty Services program to offer the new Live! Megan service at no additional charge. With the added feature, users can get assistance from a live call-center agent when using a kiosk to rent a self-storage unit or make a payment. The new personal service is available 16 hours a day during week days and a total of 24 hours during weekends.
Self-storage customers simply press a button on the kiosk and go directly to a Live! Megan agent who is ready to assist him on questions ranging from “I need help renting a storage unit” to “Will my stuff fit in a 10-by-10 unit?” The trained storage agents are equipped to provide personal assistance and remotely control the kiosk, if needed.
The INSOMNIAC Live! call center was launched last year to help self-storage owners extend service hours and allow managers to focus more on other tasks.
Phoenix-based OpenTech Alliance Inc. is the provider of INSOMNIAC kiosks and call-center services and the INSOMNIAC Self Storage Network for online reservations.