On Jan. 27, executives from OpenTech Alliance Inc., the producer of INSOMNIAC self-storage kiosks, will present a free, live webinar titled, “The 'All Calls' Strategy: Why This Model Makes Business Sense Today.” Cynthia Abraham and Larry Rolando, vice presidents, will address ways to effectively handle incoming calls at a self-storage business to maximize rentals. The event will take place at 1 p.m. ET.
Recent advances in phone technology, software connectivity, call-center applications and real-time information access via the Internet have made it feasible for self-storage callers to be effectively serviced by remote agents. This “all calls” strategy has been proven effective by some of the leading self-storage operators and demonstrated benefits for even the smallest businesses. The OpenTech webinar will cover:
- Determining a manager’s skill set and responsibilities
- Optimizing manager efficiency
- Enabling remote agents to be successful
- Improving customer satisfaction
- Staffing analysis/cost justification
OpenTech will also be participating at the Inside Self-Storage World Expo in Las Vegas, March 1-3, as both exhibitor and presenter. The company will take part in the new Technology Marketplace on March 2, which allows attendees to explore the industry’s latest software, security equipment, kiosks and more. Experts will be present to demo products and answer questions. In addition, OpenTech President and CEO Robert Chiti will present a roundtable discussion titled, “Creating an Automated Self-Storage Facility: Kiosks and More.” The company will be found in booth #326 of the ISS exhibit hall.
For expo details and to register, visit www.insideselfstorageworldexpo.com. To register for OpenTech’s free webinar, visit Ministoragemessenger.com/webinar.