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Manager-Training Program Launched by Self-Storage Training Institute


The Self-Storage Training Institute, owned and operated by Inside Self-Storage (ISS), has launched a new Qualified Storage Manager (QSM) training program that allows facility employees to take classes on the Web. The complete curriculum contains 26 courses taught by top experts of the self-storage industry and covers essential management skills including phone techniques, marketing, customer service, pricing strategies, sales, collections, site maintenance, legal issues and others.

Students can complete all 26 courses, earning a QSM designation and receiving a certificate in honor of their achievement, or they can take classes a la carte to focus on specific areas of interest. All courses come in webinar format, so they can be bought and experienced at the participant's convenience.

Classes range in price from $29.95 to $44.95 and can be purchased in any combination. The complete QSM curriculum can also be obtained in a single package at a more than $100 savings off the standard list price.

The QSM program was created in partnership with industry veterans Jim Chiswell and Mel Holsinger, former owners of the Self Storage Education Network. Chiswell is the owner and president of Chiswell & Associates LLC, which provides feasibility studies, acquisition due diligence and customized manager training for the storage industry. Holsinger is president of Professional Self-Storage Management, which offers facility management, consulting and development services.

Information about the QSM program including instructor biographies, course descriptions and enrollment details can be found at Interested parties can also inquire at the ISS booth (#416) at the Inside Self-Storage Expo in Nashville, Tenn., Oct. 7-10, 2008. Visit for show details.

In addition to its online training institute, ISS ( provides a monthly magazine, bi-annual expos, free webinars and e-books, a weekly newsletter, and other informational resources for the self-storage industry. The magazine was launched 17 years ago by Publisher Troy Bix.

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