Staffing Concerns for Facility Owners


Employee Dishonesty

By David Wilhite

Are you aware of the benefits of employee-dishonesty insurance? Many self-storage facility owners are not aware of the benefits of this coverage, which can be as important as fire or liability insurance when it comes to protecting your operation. If you have one or more employees, please take a few moments to learn how this useful and affordable coverage can help safeguard your business.

Employee theft ranks as one of the most under-reported crimes in the United States. Estimates vary, but it can safely be said more than $2 billion worth of money and property are stolen by trusted employees each year. And unlike burglary and robbery, losses due to employee dishonesty are excluded under virtually all commercial-property policies. In other words, without specific coverage, you are at risk.

Unfortunately, employee-dishonesty insurance is often overlooked by facility owners who choose not to be suspicious of the people working for them. This is an unfortunate situation, as your most trusted employees are in the best position to use their knowledge of your business operations to steal or embezzle from you.

So what can you do to protect yourself from employee dishonesty? In addition to securing adequate insurance protection, the best available defense includes implementing strict operating controls in combination with careful employee supervision. Some of these measures are listed below. But first, let's take a brief look at some of the commercial crime exposures facing self-storage facility owners and the coverages available to protect yourself against them.

Crime coverages can protect you against losses from robbery, burglary, theft, embezzlement and other risks, and can be tailored to fit the size and scope of your self-storage operation. In most cases, your business property and liability-package policy can be endorsed to provide coverage against employee dishonesty as well as the loss of money and securities from your premises, and the loss of other covered business property, such as computers.

One important point to remember about employee-dishonesty claims is that "dishonest acts" must be committed with "manifest intent"--that is, a loss resulting from an unethical act, such as lying, must be due to the employee seeking personal gain. Without manifest intent, such claims would be disallowed. Also, inventory-shortage claims are excluded from employee-dishonesty policies because losses can occur from a variety of reasons besides theft, such as accounting errors. Consider also that money and security claims and business-personal claims are not the only losses that can be covered under employee dishonesty. Riders are available to protect you against check forgery, credit-card misuse and computer fraud to supplement your existing protection at extra cost.

Several commonsense measures can help minimize your risk of theft. For example, checks should be immediately stamped "for deposit only" to ensure a dishonest employee cannot try to cash it, and invoices should always be stamped "paid" to circumvent the possibility of an unscrupulous employee submitting the same invoice twice. Implementing security controls and procedures, such as video-surveillance cameras in your manager's office and other key locations, can also help deter the risk of theft. However, for true peace of mind, your best bet is to purchase adequate dishonesty-insurance coverage. Consult with your insurance agent or broker for complete details.

In addition to loss-of-income and extra-expense coverages, Universal Insurance Facilities Ltd. offers a complete package of coverages specifically designed to meet the needs of the self-storage industry. For more information, or to get a quick, no-obligation quote, write P.O. Box 40079, Phoenix, AZ 85067-0079; call 800.844.2101; fax 480.970.6240; e-mail [email protected];

Staffing Concerns for Facility Owners

If you own a large self-storage facility, you know your success depends in large part on how effectively you recruit, train and manage your employees. But that's only the tip of the iceberg. Today, there are a wide variety of employee-staffing issues you need to be aware of in order to protect yourself and your operation from risk.

For example, when interviewing prospective employees, you need to know the legalities of recruiting and hiring for your particular state, as well as federal regulations concerning workers' compensation and other issues. Federal law requires every employer to provide a safe working environment for his employees as well as safety training. And in nearly all 50 states, the law requires every employer to provide workers' compensation insurance for his employees, which protects him against lawsuits by injured employees.

It is important for you to know that without workers' compensation, you may be found liable for accident injuries sustained by an employee even if he is clearly at fault in causing the accident. In fact, without workers' compensation, you may be held liable even if the employee is injured while committing a crime, such as burglarizing your facility! That's why, in addition to securing workers'-compensation coverage, it pays to keep your employees informed at all times about any existing hazards. Take the time to listen to their concerns. Finally, give them the proper tools and training to do their jobs, and the proper supervision to see those jobs are done safely.

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