Image Gallery: Happenings and Highlights From the 2013 Inside Self-Storage World Expo
Maintaining Quality Through Third-Party Management
As self-storage operators expand the number of facilities in their portfolios, maintaining a high level of consistency in quality of service and day-to-day operational efficiencies can become a challenge. As a result, many turn to third-party management companies to help streamline operations. With about 60 companies offering management services in the industry, the outsourcing segment continues to grow.
Pictured is Carol Shipley, vice president of third-party management for CubeSmart, which was voted by ISS readers as the industry’s Best Third-Party Management company in 2011 and Best Customer Service in last year’s Best of Business poll. CubeSmart owns or manages 522 self-storage facilities nationwide and operates the CubeSmart Network, which consists of approximately 800 additional facilities.