2013 Self-Storage Software Showcase: 10 Industry Suppliers Share Product Features and Benefits
SMD Software Inc. (SiteLink)
Products: SiteLink Web Edition, SiteLink Stand-Alone Edition
Description: Highly scalable and easy to deploy, SiteLink Web Edition has more than 6,500 installations worldwide and is used by both single- and multi-site operators who enjoy its quality service, updates and user-friendly design. Regular automatic updates deliver integrations with partners like RPOST, Late2Lien and DocuSign.
We don't bundle services. We help facility owners lower operating costs by giving them a choice in partners like Web designers and credit card processors.
At no additional charge, Web Edition integrates with platforms like smartphones, websites, listing services, kiosks and central mail providers. Features like revenue management, built-in customer-relationship management (CRM), e-mail and text messaging grow revenue and lower the cost of owning software. Web Edition is PCI (Payment Card Industry) and SOC 1 (Service Organization Controls Report) certified.
Best software feature: Our software's best feature is its Web-based design, the many integrations it offers, and the level of data it exchanges with other platforms. Websites can process payments, reservations and even move-ins in real time. SiteLink Web Edition can share rates, specials, payment histories and other details with websites, call centers, listing services, kiosks and other systems. Our powerful and free APIs are at the heart of all integrations and automatic, real-time sharing of data. Owners leverage Web Edition’s connections with other platforms to get more leads and save with built-in features such as CRM 2.0 modules, revenue management, Smart Specials and other unique tools.
Training: Our in-house team of more than 20 customer-service technicians provides SiteLink Web Edition support via phone, fax and e-mail seven days per week at no additional cost. We offers more than 300 training videos and webinars online. Customers often tailor their training by adding free online meetings and in-house sessions at our Raleigh, N.C., office.
Upgrades: Web Edition users receive automatic live updates on all of their computers at no additional charge. Multiple updates a year deliver new features and integrations with partner vendors.
Interesting new feature: The 2013 SiteLink User Conference in April offered live demonstrations of our most popular features. It showcased our new CRM 2.0 module, integrated text-messaging, e-mail campaigns, mobile-device capabilities, newest website integrations and mail features.
Tech support: Our support team provides Web Edition support via phone, fax and e-mail seven days per week at no additional cost to users. Other support tools include our free training videos and webinars, GoToMeeting sessions, and phone and in-house training calls.