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There are many components to the success of a self-storage operation, but perhaps the most critical is the facility manager. Tasked with a multitude of responsibilities—from phone sales to auctions and everything in between—today’s managers need a complex skill set to successfully navigate the day-to-day business operation. Those with the know-how and talent will generate higher occupancy and rental rates. To reach that level, they need consistent, effective training.

This slideshow provides guidance on how to build a quality manager-training program, including insight from some of the top training professionals in the industry. You’ll get insight to hiring, how to create an operations manual, how to choose the right trainer, writing a curriculum, evaluating performance, incentives, staff recognition and more.

For more in-depth reading, peruse the many articles available on the ISS Self-Storage Training/Education topics page.