Self-storage operators are charged with a number of daily tasks, including sales, marketing and maintenance. However, interacting with their customers is one of the most critical aspects of the job. For the most part, these exchanges are positive. Yet there are occasions when operators must deal with a difficult or even combative tenant.

In this informative podcast, Inside Self-Storage Editor Amy Campbell speaks with Carol Mixon Krendl, owner of SkilCheck Services Inc., about interacting with self-storage tenants and handling conflicts. Krendl offers advice to managers on keeping their cool when faced with a difficult tenant or rule-breaker as well as the importance of being consistent and having good polices in place.

Duration: 5 minutes, 53 seconds