Staffing

Management software is intended to streamline your business operations and improve customer service. If you can’t make your software do what you want it to do—and what it was made to do—your employees won’t be able to effectively or efficiently manage your site. However, training is crucial to effectively and fully apply software at your facility.What Does Management Software Do?To ...

We entrust the care and management of our multimillion-dollar facilities to what we hope are competent, honest, well-intended employees, but sometimes there is a gap between what we expect from them and what we get. We then experience the emotional turmoil of what to do about that gap. Frequently, an owner or operator would rather ignore it, settling for poor ...

Self-storage can be a lonely business. The industry is comprised of many owners and operators who have a single location or handful of stores. Frequently, the site manager works by himself or with a very small team, and he may only see the owner or supervisor a few times a month, if that. And as people with an entrepreneurial spirit, ...

Most self-storage operators fear new competition coming into their market. When it happens, they typically become reactive instead of proactive. For example, when a new facility pops up around the corner, most of them decrease rates and pump up promotions for fear of losing market share. Instead of anticipating and preparing for increased competition, they are caught by surprise. Is ...

Who is the ideal self-storage manager? The answer to this question is complex, depending on many facility-specific factors: job duties, the demographics of the customer base, the personalities of the rest of the team, etc. It’s a highly subjective, debatable subject, and there really is no right or wrong answer. But there are a few characteristics that lend themselves to ...