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Tony Jones

Tony Jones
Manager, Inside Self-Storage Store
tjones@vpico.com

03/28/2014

Your GPS Guide to Customer-Service Education at ISS Expo

While there is one ISS Expo education session solely devoted to customer service issues, there are other presentations that touch on key aspects of service and customer engagement that should prove beneficial to your business operation. If you’re attending the expo with customer-service concerns, let this blog serve as your GPS guide.
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02/28/2014

Is Your Self-Storage Manager Prepared to Take the Wheel?

While trying to teach my teenager how to drive, I underestimated the complexity of driving for someone who has never been behind the wheel. At the outset, nothing is natural when sitting in the driver’s seat. What eventually becomes second nature with experience is initially foreign and confusing. The controls are intimidating and all the variables of the road can be overwhelming. The same can be true for an inexperienced manager of a self-storage business.
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01/31/2014

For Self-Storage Customers, the Waiting Can Be the Hardest Part

Self-storage businesses today have so many points of potential contact with consumers that the opportunity to create frustration and lose business can occur several times every day. If you create aggravation upon first contact, simply by making a prospect wait for service, he can quickly form a negative assessment of your operation and will likely be lost forever.
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