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Amy Campbell

Amy Campbell


The Benefits of Converting Your Self-Storage Customers to Automatic Bill Pay

Offering automatic bill pay to self-storage customers can help alleviate many of the less appealing parts of running a self-storage business—namely late payments, collection calls and lien sales. Here's how to get tenants on board.   ...
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Building a Successful Self-Storage Blog

There's no doubt adding a blog to your self-storage website will take time and effort. But can it actually benefit your business? There’s evidence that shows it will, and there are dozens of operators who are doing it successfully. Read on to find out how to build a better blog.
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Motel Self-Storage: Keeping Tenants From ‘Checking In’ Permanently

Living in a self-storage unit is not just illegal, but can be seriously unsafe for the tenant camping out, other customers and the facility’s staff. Operators who look the other way—even out of kindness—are setting themselves up for serious problems and even liability. Here's how to keep your facility from becoming the local "motel." ...
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When the Unexpected Happens: Lessons From the Kiwi Self Storage Fire

The fire at Kiwi Self Storage in New Zealand has provided an excellent lesson on the right way to handle an unexpected event. Here's a look at why the self-storage operator has excelled at crisis management, and explore why their tenants might think otherwise.
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Self-Storage and Taxes: Finding the Silver Lining in This Unavoidable Process

You know what they say about death and taxes. With Tax Day approaching on April 15, self-storage operators are diligently working to find savings wherever possible. Here's some advice to make sure you end up in the black rather than the red.
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The Self-Storage Manager Interview: Quirky Questions and Other Trends to Consider

So where do you see yourself in five years? If this is one of your go-to interview questions, it may be time to make some changes. Hiring the right people to operate your self-storage facility is imperative to its success. Here are some interview trends that will help you find the best candidates to fill your open manager position.
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Tips for Protecting Your Self-Storage Customers’ Information

The recent security breach at Target is an eye-opener for self-storage businesses. Operators need to do everything they can to ensure their tenants’ information is locked down tight.
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