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Amy Campbell

Amy Campbell


Support Fairness First: When Reviewing Self-Storage Employees, Impartiality Avoids Liability

A recent lawsuit in which a former self-storage manager was awarded money for "improper firing" underscores the importance of carrying out regular, fair staff reviews. Here's some guidance on why employee evaluations are critical to your facility’s success and how conduct them.
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Misinformation About Self-Storage From Valet-Storage Company Makes Me Mad!

Self-storage facilities are in scary neighborhoods, have long-term contracts and rate hikes, and jam-pack their customers’ stuff inside dirty, dusty storage units. Yeah, that's how a new valet-storage company describes traditional self-storage. Here's my rebuttal.
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Seeing Green: Simple Ways Self-Storage Operators Can Celebrate the Earth Every Day

April 22 is Earth Day. While some self-storage operators may think there’s not much they can do year-round to help Mother Earth, there are many ways they can save, preserve, recycle and otherwise do their part.
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Twitter Talk: How the Social Media Giant Can Help Your Self-Storage Business

Of all the social media sites, Twitter may seem like the easiest one for self-storage operators to master. However, there's more to it than offering up tweets about your current special. Here's some guidance on making the most of your Twitter marketing.
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Aspire to Provide Better Self-Storage Customer Service

As a self-storage operator, you have the opportunity to offer exceptional customer service every day. But let’s be honest, it’s not always easy. If you aspire to offer the kind of customer service people remember, but these skills don’t come naturally to you, there are steps you can take to improve them.
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Happy Birthday, Self-Storage Talk: Community Celebrates 7 Years!

This month, Self-Storage Talk is celebrating its seventh birthday! Find out how the biggest online self-storage community will benefit you! ...
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Top 10 Self-Storage Business Strategies for a Successful 2015

With the new year just weeks away, everyone is focused on finishing 2014 with a bang as well as looking ahead to how to make 2015 even better. Here are 10 business strategies self-storage operators can employ for a prospersous and productive 2015.
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