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Amy Campbell

Amy Campbell


Self-Storage Call Centers: Weighing the Pros and Cons of In-House Vs. External

Self-storage owners and managers who believe they should open their own in-house call center need to think about several facets of running one on a daily basis.
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Is There a Positive Spin to Idaho State’s Land Board’s Self-Storage Purchase?

While I’m philosophically opposed to the concept of any governmental entity getting into competition with the private sector in any part of the economy, there may be a silver lining in this cloud.
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Earth Hour: How Can Self-Storage Operators Participate?

This Saturday people around the world will unplug for one hour between 8:30 and 9:30 p.m. to support Earth Hour. On a personal level, turning out the lights for an hour is pretty simple. For businesses, it’s a bit more complicated—but it is doable.
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Yen and Yang: A Lesson in Self-Storage Refinancing 101

A couple of self-storage owners who are refinancing their facility loans have been contacting me over the past few days, and their approaches to the task are at polar opposites. Their experiences are a great lesson in what to do and what not to do when it comes to refinancing a self-storage loan.
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Inside Self-Storage World Expo Kicks Off Today in Las Vegas

The Inside Self-Storage World Expo opened today in Las Vegas with a bang. Today’s opening session featured a panel of self-storage heavy-hitters who discussed the industry’s status, online marketing, acquisitions and more.
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Do You Have the ‘Wow’ Factor? Cultivating the Ultimate Self-Storage Experience

What makes your self-storage facility different than all the others? You can dazzle your potential customers with tales of how safe and secure your facility is, but there is one critical factor that will stand out above the rest.
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Are You Open? Determining Your Self-Storage Facility Hours

Operating hours is a critical consideration for every self-storage facility. All facilities differ, with some open 24 hours, seven days a week, while others may be closed during the night hours or even on a weekday or Sunday.
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