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Amy Campbell

Amy Campbell


If You Can’t Pay Attention to Your Self-Storage Customers, You Won’t Win Their Business

Do you give your self-storage customers your full attention? It is very hard to rent storage space if you aren't listening closely to your customers. They will know when you are not paying attention to them, and many will ultimately go find a company that will.
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What Will the Slow Season Be Like for Self-Storage Operators This Year?

With the fall "slow" self-storage season just around the corner, the author ponders whether business will truly slowdown. Or has self-storage become so entrenched in society there is no longer a slow season for operators? ...
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Lien Sales and the Military: What to Do When These Self-Storage Tenants Go Into Default

Lien sales have increased exponentially for most self-storage operators over the past couple of years. Unfortunately, nearly every self-storage operator has come across a military tenant in default at one time or another. As the law protects these tenants through the Servicemembers Civil Relief Act (SCRA), it’s vital self-storage owners not only understand SCRA, but follow it to the letter.
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People Want Self-Storage. Is Your Team Driving Customers Away?

Customers need self-storage. Self-storage owners need to be aware of how employees are handling customers who are asking for us to rent them spaces. We cannot afford to let one customer leave our store without renting, especially if our staff is the reason they’re walking out the door.
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The Business Owner’s Role in Self-Storage Security

Every self-storage operator understands the importance of security at a facility. It’s no secret that people store stuff behind locked unit doors, there’s typically only one or two employees on the site, and there could be cash in the office. Seems like easy pickings for thieves. The best thing you can do as a business owner is be vigilant and proactive.
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Big Key Self Storage: Making Lemonade Out of Lemons

Sometimes life gives us lemons. In the self-storage world, our lemons come in forms of “donations” left by tenants, including  trash, unwanted furniture and sensitive documents. How can self-storage operators turn those lemons into lemonade? ...
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Three Lessons Self-Storage Operators Can Learn From the 2012 Olympic Games and Social Media

If there were any doubts about the impact of social media in today’s society, they were put to rest this week during the 2012 Olympic Games in London. Social media was an unstoppable force during the first week of the Olympics, even being dubbed the first “social media” games. While self-storage operators will never reach the scale of social-media interaction seen at the Olympics, there are still three valuable lessons they can take away from this global event.
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