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Amy Campbell

Amy Campbell
Editor
acampbell@vpico.com

08/20/2015

Be a Self-Storage Sentinel: Watching Out for Cats, Kids and Other Things That Don’t Belong in Storage Units

A self-storage operator's job involves much more than just renting units and collecting payments. Owners and managers also need to their property's sentinel, and be aware of the items stored behind those unit doors. Here a few pointers for being a good watchman.  ...
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07/16/2015

When the Crazy Comes … Keeping Yourself and Your Self-Storage Tenants in Check

Most self-storage operators have had at least one interaction with a tenant who's irrational, inappropriate or even dangerous. Some have even reacted poorly themselves in a heated moments. So how do you keep calm when faced with crazy? Here are some pointers on staying Zen, diffusing the situation and knowing when to call for backup.  ...
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06/18/2015

Support Fairness First: When Reviewing Self-Storage Employees, Impartiality Avoids Liability

A recent lawsuit in which a former self-storage manager was awarded money for "improper firing" underscores the importance of carrying out regular, fair staff reviews. Here's some guidance on why employee evaluations are critical to your facility’s success and how conduct them.
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05/21/2015

Misinformation About Self-Storage From Valet-Storage Company Makes Me Mad!

Self-storage facilities are in scary neighborhoods, have long-term contracts and rate hikes, and jam-pack their customers’ stuff inside dirty, dusty storage units. Yeah, that's how a new valet-storage company describes traditional self-storage. Here's my rebuttal.
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04/16/2015

Seeing Green: Simple Ways Self-Storage Operators Can Celebrate the Earth Every Day

April 22 is Earth Day. While some self-storage operators may think there’s not much they can do year-round to help Mother Earth, there are many ways they can save, preserve, recycle and otherwise do their part.
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03/19/2015

Twitter Talk: How the Social Media Giant Can Help Your Self-Storage Business

Of all the social media sites, Twitter may seem like the easiest one for self-storage operators to master. However, there's more to it than offering up tweets about your current special. Here's some guidance on making the most of your Twitter marketing.
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02/19/2015

Aspire to Provide Better Self-Storage Customer Service

As a self-storage operator, you have the opportunity to offer exceptional customer service every day. But let’s be honest, it’s not always easy. If you aspire to offer the kind of customer service people remember, but these skills don’t come naturally to you, there are steps you can take to improve them.
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