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Amy Campbell

Amy Campbell


How Would Your Self-Storage Business Handle a Crisis?

While our thoughts and prayers go out to the victims of a tragic event, such as last week's terrorist attacks in Paris, some of us also harbor fear and wonder how we’d cope in a crisis. Here's some advice for self-storage operators on being prepared when the unthinkable happens.  ...
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Shining a Light on Self-Storage Manager Compensation

While there’s always been a lot of hoopla about manager compensation, the topic has been pushed to the forefront in the past few years as the self-storage industry has taken center stage as one of the best real estate investments around. It's time to shine a light on staff wages and push the industry toward creating a standard.  ...
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Listen, Learn, Offer: Tried and True Sales Tips for Self-Storage Operators

Self-storage operators who listen to the customers, learn their needs, then offer solutions will fare better. Follow these tried and true sales tips to become a better salesperson.
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Be a Self-Storage Sentinel: Watching Out for Cats, Kids and Other Things That Don’t Belong in Storage Units

A self-storage operator's job involves much more than just renting units and collecting payments. Owners and managers also need to their property's sentinel, and be aware of the items stored behind those unit doors. Here a few pointers for being a good watchman.  ...
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When the Crazy Comes … Keeping Yourself and Your Self-Storage Tenants in Check

Most self-storage operators have had at least one interaction with a tenant who's irrational, inappropriate or even dangerous. Some have even reacted poorly themselves in a heated moments. So how do you keep calm when faced with crazy? Here are some pointers on staying Zen, diffusing the situation and knowing when to call for backup.  ...
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Support Fairness First: When Reviewing Self-Storage Employees, Impartiality Avoids Liability

A recent lawsuit in which a former self-storage manager was awarded money for "improper firing" underscores the importance of carrying out regular, fair staff reviews. Here's some guidance on why employee evaluations are critical to your facility’s success and how conduct them.
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Misinformation About Self-Storage From Valet-Storage Company Makes Me Mad!

Self-storage facilities are in scary neighborhoods, have long-term contracts and rate hikes, and jam-pack their customers’ stuff inside dirty, dusty storage units. Yeah, that's how a new valet-storage company describes traditional self-storage. Here's my rebuttal.
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