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Amy Campbell

Amy Campbell


Listen, Learn, Offer: Tried and True Sales Tips for Self-Storage Operators

Self-storage operators who listen to the customers, learn their needs, then offer solutions will fare better. Follow these tried and true sales tips to become a better salesperson.
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Be a Self-Storage Sentinel: Watching Out for Cats, Kids and Other Things That Don’t Belong in Storage Units

A self-storage operator's job involves much more than just renting units and collecting payments. Owners and managers also need to their property's sentinel, and be aware of the items stored behind those unit doors. Here a few pointers for being a good watchman.  ...
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When the Crazy Comes … Keeping Yourself and Your Self-Storage Tenants in Check

Most self-storage operators have had at least one interaction with a tenant who's irrational, inappropriate or even dangerous. Some have even reacted poorly themselves in a heated moments. So how do you keep calm when faced with crazy? Here are some pointers on staying Zen, diffusing the situation and knowing when to call for backup.  ...
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Support Fairness First: When Reviewing Self-Storage Employees, Impartiality Avoids Liability

A recent lawsuit in which a former self-storage manager was awarded money for "improper firing" underscores the importance of carrying out regular, fair staff reviews. Here's some guidance on why employee evaluations are critical to your facility’s success and how conduct them.
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Misinformation About Self-Storage From Valet-Storage Company Makes Me Mad!

Self-storage facilities are in scary neighborhoods, have long-term contracts and rate hikes, and jam-pack their customers’ stuff inside dirty, dusty storage units. Yeah, that's how a new valet-storage company describes traditional self-storage. Here's my rebuttal.
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Seeing Green: Simple Ways Self-Storage Operators Can Celebrate the Earth Every Day

April 22 is Earth Day. While some self-storage operators may think there’s not much they can do year-round to help Mother Earth, there are many ways they can save, preserve, recycle and otherwise do their part.
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Twitter Talk: How the Social Media Giant Can Help Your Self-Storage Business

Of all the social media sites, Twitter may seem like the easiest one for self-storage operators to master. However, there's more to it than offering up tweets about your current special. Here's some guidance on making the most of your Twitter marketing.
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