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Teri Lanza

Teri Lanza
Editorial Director
tlanza@vpico.com

01/31/2013

Handling Self-Storage Customer Complaints in a Facebook World

Today’s self-storage customers are increasingly dependent on social media to help them decide where to rent, and they aren’t shy about posting complaints. Guest blogger and ISS Expo speaker Mark Beck says social-media users are essentially part of a storage business’ marketing team and that it’s critical owners and managers know how to effectively communicate with them online.
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01/25/2013

Self-Storage REITs Flex Muscles, But Mom-and-Pops Are Up for a Fight

Slow growth of new, independent self-storage facilities coupled with heavy consolidation driven by the REITs has many wondering about the future viability of mom-and-pop operations. While wariness is a natural byproduct of market conditions, recent industry activity and the feisty nature of independents indicates mom-and-pops are ready to fight.
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01/14/2013

Self-Storage Tax Woes: How Are 2013 Changes Affecting Your Paycheck, Your Investment and Your Customers?

Recent changes tax laws are affecting self-storage professionals of all levels, from the facility manager whose paycheck is diminished by the increase in Social Security tax to the owner/investor whose investment profitability is affected by a higher capital gains tax rate. The question all facility operators should be asking is how these changes are going to impact the industry's critical income element: the self-storage customer.
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12/26/2012

Self-Storage Insurance Fail = Bad News … Don’t Risk Your Business!

Self-storage operators never know when a crisis may hit, whether it is a natural disaster or an injury to an employee or a customer. Implementing a risk-management plan should be among every operator’s most important business investments. Failure to carry coverages to protect your property and yourself from risks and liability is not a gamble worth taking.
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12/07/2012

A New Year Means New Developments at the Inside Self-Storage World Expo

As domestic and international self-storage markets have evolved, so too has the Inside Self-Storage World Expo. The 2013 show is no different, with more than 50 education sessions on tap, along with new in-depth workshops, networking events and much more. With the new year fast approaching, it’s time for attendees to begin planning their expo experience.
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11/29/2012

Relieve Holiday Stress with the Lighter Side of Self-Storage Talk

As work and holiday stress mounts, Self-Storage Talk members have humorous and helpful ways of releasing tension. But even during their silliest moments, members often apply their creativity to real-world self-storage ideas and facility issues. More than business networking and advice, SST is a support system that can help you exhale and regain your business focus.
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11/16/2012

A Storage Operator Worth His Salt Never Stops Learning

In a recent episode of HBO TV series "Treme," expert trombonist Antoine Batiste emphasizes the importance of continued learning to excel in one's craft. Today, successful self-storage operation takes talent and skill, which is why training and ongoing education are paramount. Is it time you had some professional guidance or maybe just a refresher? ...
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