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Teri Lanza

Teri Lanza
Editorial Director


Serve the Earth, Serve Your Self-Storage Customers

How do you define customer service in your self-storage operation? Does it relate only to those actions that directly impact a tenant, or does it extend to community or even global stewardship? Sunday is Earth Day, and even if you're not actively recognizing the event at your self-storage facilities, your business can serve its existing and future customers by doing its part for the planet.
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What's Your Sales and Customer-Service Style? Share and Learn on Self-Storage Talk

Good customer service starts with simply being nice and respectful. But let's face it: Self-storage is a retail sales business, too; and in addition to just providing customers with service, managers are also the front-line representatives for an operation. They usually work at the front desk and are the first people potential customers interact with. Self-Storage Talk, the industry's largest online community (which just eclipsed 5,000 members), is hosting a conversation for managers to talk about their sales and customer-service techniques and styles on the thread "Customer-Service Approaches: What's Your Style?" ...
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Tech Support in Self-Storage: Protecting A New Achilles' Heel

For all our dependence on technology, our real Achilles' heel is our inability to resolve technical problems without assistance. While nearly everyone knows how to use a computer or cell phone, few of us know how to properly maintain or fix one. And that spells trouble for individuals and businesses everywhere. Technology is now an integral part of the self-storage industry. Can you effectively run your business without tech support? ...
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Self-Storage Talk Breaks 5,000-Member Mark This Week

Sometime this week, Self-Storage Talk, the industry's largest online community, will register its 5,000th member. Any number ending in an even "thousand" is a milestone, but this one has special significance. If there are any questions about the legitimacy about a 24/7 Internet discussion forum about self-storage, 5,000 members is a resounding response.
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Taxes Plaque Self-Storage Operators Stateside and Abroad: Sales Tax, VAT, Property Tax

The 2012 tax-filing deadline is just a few weeks away, which is putting money matters at the fore of many Americans' minds. Taxes are also on the minds of U.S. and U.K. self-storage operators as they grapple with potential sales tax, value-added tax (VAT) and excessive property-tax bills.
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Looking Back at Self-Storage Talk Involvement at the ISS World Expo

Now that the Inside Self-Storage World Expo has come to a close and everyone has returned home from Las Vegas, I thought it would be fun to illustrate a few of the ways Self-Storage Talk was involved in the show.
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Self-Storage Talk Plays Role in Live Q&A at ISS World Expo

Even though the Inside Self-Storage World Expo in Las Vegas is only at its halfway point, it's already obvious from attendees' reactions the industry is already aware of the value of Self-Storage Talk (SST). SST, the industry's largest online community, played an important role in yesterday's Self-Storage Q&A, an open and interactive education session facilitated by Jim Chiswell and Mel Holsinger.
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