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Tony Jones,
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Amy Campbell,

Self-Storage Managers: Yes, You Can Negotiate a Raise

By Amy Campbell Comments
Posted in Blogs, Staffing

I came across an article a few weeks ago about how to negotiate a raise. Touchy subject, I know. In light of so many people out of work, many employees likely believe requesting a raise is a no-go at this time. On the other hand, there are also many employees now doing the work of two or three staff members as companies have downsized. More work with the same pay doesn’t really seem fair.

Self-storage managers really are the heart of a facility. They handle sales, maintenance, print and online marketing, customer service issues, oversee projects, and so much more. Just last week, I chatted with an owner from Florida last week at the Inside Self-Storage World Expo in Las Vegas who praised his current manager. He told me when he purchased the facility, occupancy was low, defaults were high and the property’s accounting was a mess. The facility didn’t have a website or a marketing plan. The new manager created both, streamlined the facility’s move-in and move-out system, and turned occupancy around.

If you’re a super manager, you deserve a super paycheck. There’s a lot of talk in the industry regarding pay for onsite managers versus offsite ones, calculating things such as sick pay and vacation days, and benefits. Let’s not forget the constant chatter about overtime. You can find several threads on these topics on Self-Storage Talk.

If it’s been a while since you’ve seen a bump in your paycheck—or a few extra vacation days—maybe it’s time for a chat with your boss. Before scheduling a meeting, create a list of your accomplishments over the past year. Have you increased occupancy through a unique marketing program? Are your retail sales up? Have you completed any industry or business training that has helped you become a better manager?

Most owners will be open to discussing a raise, if you can show it’s well deserved. Be sure to open the dialog at the right time—not in the middle of a remodel or slump in occupancy—and have your talking points prepared. Also, be open to other options. Perhaps a monetary increase isn’t in the budget right now, but a few extra vacation days, industry training or even more flexible hours can be negotiated. If you have tips for other managers on this topic, post a comment below or on Self-Storage Talk.  


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