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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.

Teri L. Lanza,
Vice President

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,

The Self-Storage Hall of Fame

By Amy Campbell Comments
Posted in Blogs

This week, named 10 companies to its Customer Service Hall of Fame. The list takes a look at the companies that treat their customers and employees right. 

One running theme among the companies is realizing if you treat your employees well, they’ll treat your customers well. The top 10 are also praised for empowering their employees to handle complaints or offer other services or discounts. The companies have also learned to adapt to the changing business environment, be inventive and embrace technology.

If the self-storage industry had a Hall of Fame would your business be in it? Are you continually looking at ways to improve your business, empower your managers and upgrade your facility? How would your customers rate your service?

If you’re looking to become a Hall of Famer, ISS has several avenues to help you. First, peruse the extensive ISS article archives. You’ll find hundreds of article on every self-storage related topic imaginable including improving customer service, hiring top employees and revamping curb appeal.

Second, plan to attend the Inside Self-Storage World Expo in New Orleans, Sept. 29-Oct. 2. The show is bigger and better than ever, with two days of exhibit hall action, five add-on workshops and three comprehensive tracks of educational seminars. Learn about collections and lien sales, what’s going on with self-storage financing, low-cost marketing techniques and more. To view the entire agenda and register, visit

Finally, if you’re not already a member of Self-Storage Talk, become one. The wealth of information available on SST is unparalleled. There’s no other place where you can chat with managers, owners, developers, industry consultants and more. It’s also an opportunity for you to impart your industry knowledge.

While you likely won’t make MSN’s Hall of Fame list, you can still reap the benefits of being the best in your market with satisfied customers and employees. Do you have a customer service tip you’d like to share? Are you an outstanding employer? Share your story by posting a comment below or head over to Self-Storage Talk and join the discussion. 


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