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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.

Teri L. Lanza,
Vice President

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,

‘Chip’ Technology and the Self-Storage Operator

By Amy Campbell
EMV (chip) technology has arrived, but few self-storage operators are embracing it. Should they? Here's a look at the pros and cons of making the investment in a chip-reader system.   ...
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Ice-Cream Flavors and What They Tell You About Your Self-Storage Suppliers

By Teri Lanza
Last month, we announced our 2016 Best of Business winners, who will be featured in the November edition of ISS magazine. Because we know you’re not interested in reading a bunch of advertorial mumbo-jumbo, we asked these companies probing questions to reveal the things you really want to know about the suppliers with whom you do business. For example, “If your company were an ice-cream, which flavor would it be and why?” Get a sneak peek at the answers and see what they reveal.
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A Self-Storage Manager’s Personal Account of Louisiana Flooding

By Guest
Following heavy rainfall last month, parts of southern Louisiana have been ravaged by flooding, leaving many homeless. Guest blogger Fay Smithhart, manager at My Self Storage in Gonzales, La., provides a personal account of the flood, how the new facility coped with an influx of desperate tenants, and how the community has pulled together to cope with the disaster.
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Are You Misleading Tenants With Exaggerated Self-Storage Unit Sizes?

By Tony Jones
When it comes to marketing self-storage unit size, the industry primarily uses square feet, but most units aren’t actually true to their quoted size. When approximating unit dimensions, how much variance should be acceptable to customers vs. inviting a lawsuit for false advertising? ...
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Is Your Self-Storage Occupancy at 100 Percent? Here’s Why It Shouldn’t Be

By Amy Campbell
In the world of self-storage, the phrase, “My facility is 100 percent occupied,” was once considered a great statement to make. However, if you claim it nowadays, you might be in for a lecture. This is where revenue management plays a critical role. With self-storage demand at an all-time high, you simply can’t ignore the importance of having a proper plan in place.
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In Self-Storage and Beyond, We Live in an On-Demand World

By Teri Lanza
From media and software to food and services, consumers are demanding more and more instant gratification. We live in an on-demand world, and there’s a quickly expanding universe of things we can acquire or achieve with a simple Internet connection. For self-storage customers, there are several on-demand solutions. For facility operators, the list of products and services that can be delivered immediately is steadily growing. Many vendors—including the ISS Store—are increasing these types of offerings. See what’s available on the education side of the business.
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Avoiding Slips, Trips and Falls at Your Self-Storage Facility

By Guest
Obstructed walkways. Water runoff. Uneven surfaces. What do these have in common? Each is a potential hazard for self-storage customers, staff and guests. Learn how you can prevent slips, trips, and falls.   ...
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