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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
12/20/2013

The New Year Brings New Changes to the Inside Self-Storage World Expo

By Teri Lanza
The New Year is almost upon us, and the calendar change means the Inside Self-Storage World Expo is right around the corner. The 2014 show will feature 10 education tracks and more than 90 sessions. While traditional favorites remain on tap, numerous changes include an in-depth workshop on social media, How-To/Demo and Game-Show Learning tracks, and more.
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12/19/2013

Planning and Achieving Your Self-Storage Business Goals in 2014

By Amy Campbell
The turning of the calendar often sparks a sense of renewal, encouraging us all to plan for the year ahead. Now’s the time to start thinking about your own personal goals and the ones for your self-storage business. Here are some tips to get you started.
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12/12/2013

On the Way Out: Exit Surveys Help Self-Storage Operators Do Better Business

By Teri Lanza
Just as discussing the rental agreement at lease signing lays the foundation for a successful business relationship with the self-storage tenant, chatting about his experience and level of satisfaction once he's ready to move out provides insight to areas of weakness and an opportunity to create referrals. Learn how you should be using exit surveys to leave bad business practices behind.
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12/10/2013

‘Tis the Season to Embrace Your Self-Storage Competition

By Amy Campbell
The owners of City Center Self Storage in Pittsburgh recognize convenience is a key to storage and their location may not be convenient for everyone. So they've decided to embrace their competition. Here's how.
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12/05/2013

A Sizable Comparison Between the U.S. and U.K. Self-Storage Markets

By Amy Campbell
Despite its head start and larger consumer base, the U.S. self-storage market is an interesting measuring stick when looked at side by side with the U.K. storage industry. Guest blogger John Gerrard is a U.K.-based self-storage owner who believes size is relative to a market’s success, considering the U.K. is much smaller than the American sector but dwarfs the rest of Europe.
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11/27/2013

Are Your Customers Thankful for Your Self-Storage Business?

By Teri Lanza
The majority of self-storage owners undoubtedly appreciate their customers, but are customers thankful to be able to do business with those operators? The consumer difference between “have to” and “want to” can be a fine line, but the customers that want to do business with you are the ones you need to cultivate. Are your customers doing business with you because you’re the only option or the best option? ...
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11/27/2013

Remembering the ‘Other’ Holiday When Decorating Your Self-Storage Facility This Season

By Amy Campbell
‘Tis the seasons to celebrate—and decorate your self-storage facility. But before going all red and green, consider adding some blue and white to acknowledge the Jewish holiday Hanukkah.
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