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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
01/02/2014

'Enchant' Your Self-Storage Customers With a Move-In Checklist

By Amy Campbell
There are a lot of steps to the self-storage rental process. A Pittsburgh self-storage operator shares why his facility uses a move-in checklist to ensure nothing is missed.
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12/26/2013

What Do You Resolve for Your Self-Storage Business in 2014?

By Teri Lanza
If you treat your self-storage business the way most people put effort into fulfilling their New Year’s resolutions, you might just find yourself disappointed in your facility’s performance in 2014. While the vast majority of those who make personal resolutions never achieve them, owners and managers cannot have a cavalier attitude toward business goals without risking the viability of their operation.
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12/20/2013

The New Year Brings New Changes to the Inside Self-Storage World Expo

By Teri Lanza
The New Year is almost upon us, and the calendar change means the Inside Self-Storage World Expo is right around the corner. The 2014 show will feature 10 education tracks and more than 90 sessions. While traditional favorites remain on tap, numerous changes include an in-depth workshop on social media, How-To/Demo and Game-Show Learning tracks, and more.
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12/19/2013

Planning and Achieving Your Self-Storage Business Goals in 2014

By Amy Campbell
The turning of the calendar often sparks a sense of renewal, encouraging us all to plan for the year ahead. Now’s the time to start thinking about your own personal goals and the ones for your self-storage business. Here are some tips to get you started.
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12/12/2013

On the Way Out: Exit Surveys Help Self-Storage Operators Do Better Business

By Teri Lanza
Just as discussing the rental agreement at lease signing lays the foundation for a successful business relationship with the self-storage tenant, chatting about his experience and level of satisfaction once he's ready to move out provides insight to areas of weakness and an opportunity to create referrals. Learn how you should be using exit surveys to leave bad business practices behind.
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12/10/2013

‘Tis the Season to Embrace Your Self-Storage Competition

By Amy Campbell
The owners of City Center Self Storage in Pittsburgh recognize convenience is a key to storage and their location may not be convenient for everyone. So they've decided to embrace their competition. Here's how.
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12/05/2013

A Sizable Comparison Between the U.S. and U.K. Self-Storage Markets

By Amy Campbell
Despite its head start and larger consumer base, the U.S. self-storage market is an interesting measuring stick when looked at side by side with the U.K. storage industry. Guest blogger John Gerrard is a U.K.-based self-storage owner who believes size is relative to a market’s success, considering the U.K. is much smaller than the American sector but dwarfs the rest of Europe.
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