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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Vice President

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
02/26/2015

Stress Management Can Prevent Self-Storage Managers From Drowning in Their Work

By Tony Jones
Task for task, a self-storage manager’s job is as multi-faceted as they come. While work-related stress is inevitable and some managers may even believe they feed off of stress-related adrenaline, the effects of stress work against everyone over time and can affect self-worth, job satisfaction and physical health. To prevent drowning in work, practice stress management.
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02/19/2015

Aspire to Provide Better Self-Storage Customer Service

By Amy Campbell
As a self-storage operator, you have the opportunity to offer exceptional customer service every day. But let’s be honest, it’s not always easy. If you aspire to offer the kind of customer service people remember, but these skills don’t come naturally to you, there are steps you can take to improve them.
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02/19/2015

Treasure Trove: 8 Amazing and Unexpected Items Found in Self-Storage Units

By Guest
Weird and amazing things show up in self-storage units all the time. There's no limit to what some people decide to store away for later, and these oddities can range from the incredibly valuable to the downright creepy. This list includes some of the most bizarre things that have been found in storage units.
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02/12/2015

2 More Things to Love About the Inside Self-Storage World Expo

By Teri Lanza
People profess to “love” all manner of things, from shoes, cars and chocolate cake to puppies, their mothers and world peace. This Valentine’s Day, the ISS Expo is giving you two more things to love: early-bird registration discounts and a chance to win a free trip to the show, including airfare, hotel accommodations, a Premium Education Package and more.
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02/05/2015

4 Ways to Decrease Dependence on Self-Storage Lead Aggregators in 2015

By Guest
While self-storage operators recognize the benefit of ranking on the first page of search engine results, beating lead aggregators for organic search traffic can be difficult to achieve, particularly for those in highly saturated markets. This guest installment from G5 offers four tactics to decrease dependence on lead aggregators and ultimately lower your cost per lease.
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01/29/2015

Are You Offending Your Self-Storage Prospects Without Realizing It?

By Tony Jones
What a self-storage manager chooses to call a prospect before the person’s name is learned or any kind of rapport is developed can create mutual trust and respect or, perhaps, alienation. It may seem innocuous, but the honorifics we choose to apply to complete strangers can inadvertently send the wrong message about who we are and what our business represents.
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01/22/2015

Happy Birthday, Self-Storage Talk: Community Celebrates 7 Years!

By Amy Campbell
This month, Self-Storage Talk is celebrating its seventh birthday! Find out how the biggest online self-storage community will benefit you! ...
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