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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.

Teri L. Lanza,
Vice President

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,

Volatility Can Irreparably Harm Your Self-Storage Operation

By Tony Jones
The customer may not always be right, but even during instances when a tenant or prospect is out of line or completely off the rails, maintaining decorum and civility should be your first line of defense. When it comes to customer service and business-reputation management, volatility can do irreparable damage to your self-storage operation.
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Back-to-School Charity Drives: How Your Self-Storage Facility Can Participate

By Amy Campbell
Self-storage operators who are looking to become more involved in their communities should consider the back-to-school rush a golden opportunity. Now's the time to launch a school-supply drive or find other ways to support the kids headed back to the classrooms.
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Blending Into the Backdrop: Upscale Design Leads to Self-Storage Success

By Mark Sullivan
Once viewed as an eyesore and unwelcome by communities, self-storage facilities are now being embraced and considered an asset. Here’s why upscale design can lead to property success.
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Self-Storage Mobile Apps: Convenience for Your Customers

By Julie Etzler
Mobile apps are a huge untapped resource for self-storage operators. Today’s consumers are used to having everything at their fingertips, so why shouldn’t storage rentals be the same? Learn how enhancing your strategy with an app can give you an edge over your competition.
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Use These Tools to Stop Gambling on Self-Storage Facility Value

By Tony Jones
One of the looming questions for any self-storage owner or would-be investor is how to best determine the value of an existing facility. The ISS Store has added a spate of resources designed to aid buyers and sellers sharpen their real estate acumen, reasonably reduce investment risk and minimize the guessing game in formulating a strategically smart transaction.
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5 Ways to Keep Tenants From Leaving Your Self-Storage Facility

By Matt Casady
Experiencing an excessive number of move-outs? Guest blogger Matt Casady of Stor-N-Lock Self Storage offers five tips to improve customer retention and convince current tenants to extend their stay.
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Asian Self-Storage Event Highlights Industry Growth, Challenges and Opportunities

By David Blum
The annual Self Storage Expo Asia 2017 highlighted why Asia offers the greatest expansion opportunity for the self-storage industry in the world today. While the market faces several challenges, including spreading awareness about self-storage, operators attending the show report demand for the service is growing.  ...
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