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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
05/07/2015

Self-Storage, Technology and Around the Clock Convenience

By Guest
Businesses in every sector, including the self-storage industry, are using technology to respond to the increasing demand from their customers to have products and services when they want them. Here are a few technology-based tools operators can use to add around the clock convenience for their customers.
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05/01/2015

Just Reward: Are Customer Loyalty Programs Right for Self-Storage?

By Tony Jones
The prevalence of loyalty programs means consumers are becoming conditioned to expect them as a normal byproduct of choosing to spend discretionary income with a particular brand. As the evolution of self-storage moves increasingly toward specialty retailing, it may be time for more operators to consider establishing formal loyalty programs.
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04/23/2015

2015 ISS Expo Brings Self-Storage World Together

By Guest
With self-storage development churning at a quickening pace across the globe, guest blogger David Blum says the large number of international attendees at the 2015 ISS Expo were a terrific indication of the amount of interest and activity blossoming in emerging markets. As the industry continues to grow globally, the thirst for good information on development and operation will only increase.
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04/16/2015

Seeing Green: Simple Ways Self-Storage Operators Can Celebrate the Earth Every Day

By Amy Campbell
April 22 is Earth Day. While some self-storage operators may think there’s not much they can do year-round to help Mother Earth, there are many ways they can save, preserve, recycle and otherwise do their part.
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04/10/2015

The 2015 Inside Self-Storage World Expo: Better Than a Fresh, Flakey, Bacon, Egg and Cheese Croissanwich

By Teri Lanza
What’s better than a warm, crisp, buttery, flakey croissanwich smothered in fried egg, sharp cheddar cheese and thick, salty bacon? Not a heck of a lot, but this week’s ISS Expo in Las Vegas did make the cut. Learn why the author was accused of having “a psychological problem” by one show attendee and why this is the perfect opportunity to get your expo education DVDs.
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04/02/2015

Google’s Algorithm Update: Tips for Self-Storage Operators

By Guest
April 21 could change things for many self-storage operators. Dubbed “Mobilegeddon” by insiders in the Web industry, it’s the day search engine giant Google will begin to treat websites that are not mobile-friendly different in search rankings from those that are optimized for tablets and smartphones.
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03/26/2015

Mapping Out Customer-Service Education at the 2015 ISS Expo

By Tony Jones
Each year, the ISS Expo offers education sessions that touch on key aspects of service and customer engagement. If you’re attending the expo with customer-service concerns, let this blog serve as your road map to four distinct seminars designed to sharpen your service skills and help you exceed customer expectations.
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