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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.

Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,

Create Self-Storage Manager Redundancy to Maintain Quality of Service in a Pinch

By Tony Jones
Task for task, a self-storage manager’s job may be as multi-faceted as any property-management, retail or service position, which complicates the process of setting up labor redundancy but also makes it necessary. How prepared is your business should the manager or owner/manager be unexpectedly incapacitated for an extended period? ...
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Listen, Learn, Offer: Tried and True Sales Tips for Self-Storage Operators

By Amy Campbell
Self-storage operators who listen to the customers, learn their needs, then offer solutions will fare better. Follow these tried and true sales tips to become a better salesperson.
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Making the Most of Mass Media: Tele-Visioning Your Self-Storage Brand

By Teri Lanza
These days it’s quite common to see popular brands subtly (or not so subtly) promoted in movies or television programming. For example, you might see a character drinking a certain kind of soda, using a particular kind of phone or sporting a specific brand of shoes. If you had the opportunity to promote your self-storage brand on any television show, past or present, what would it be and why? We asked this question of this year’s Best of Business winners. Now’s your chance to top their responses! ...
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Tapping Into Your Self-Storage Customers’ Wish List

By Guest
What services do self-storage tenants want that they’re not already getting? Red Cube Storage in Birmingham, England, surveyed customers for their wish-list items, and while some were satisfied with the service they’re receiving, guest blogger and facility manager Charlotte Plant reveals some of the more popular service requests the company collected.
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Protecting Your Self-Storage Brand Perception in the Face of Disaster

By Tony Jones
Crisis management is also reputation management. It is the most difficult customer service test any self-storage business can endure. Although keeping your public image intact may seem less important than dealing with the immediacy of damage to your facility and/or tenant property, how you handle both of these areas will determine whether or not you emerge from the crisis with your reputation enhanced or tarnished.
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Be a Self-Storage Sentinel: Watching Out for Cats, Kids and Other Things That Don’t Belong in Storage Units

By Amy Campbell
A self-storage operator's job involves much more than just renting units and collecting payments. Owners and managers also need to their property's sentinel, and be aware of the items stored behind those unit doors. Here a few pointers for being a good watchman.  ...
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Sculpting the Inside Self-Storage World Expo 2016 Education Program

By Teri Lanza
Though it may seem appallingly early for it, we’ve just completed the initial seminar-proposal process for the 2016 Inside Self-Storage World Expo. For next year’s event, we’re sculpting an education program that better serves individual attendee’s level of proficiency, capitalizes on emerging market trends and keeps current on changing operational protocol. Read more about our evolving curriculum and how you can be part of it.
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