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The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Vice President

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
04/30/2009

Spring Brings Critters, Critters Create Cranky Customers

By Amy Campbell
Ah, spring. So many lovely and yet maddening things about it. The earth re-awakens, blanketing the world in fresh scents and colors. That means leaves and buds abound (thank you, allergies). The days are getting longer (more time to work in the yard—thank you, allergies). And the air and land are buzzing with all manner of critters who slept through the winter or were ...
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04/28/2009

He Said, She Said

By Amy Campbell
One self-storage facility learns a valuable lesson—the hard way—when a tenant falls behind on renters insurance and the unit's contents are damaged by water and mold. It's a vital to make sure you and your tenants are fully covered for any possibility.
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04/23/2009

Auction Buyers Show Kindness

By Amy Campbell
Blogger Gina Six Kudo sees the generous nature of people attending a self-storage auction.
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04/21/2009

Is Economic Recovery Just Around the Corner?

By Amy Campbell
While the economy is not out of the woods yet, there are signs it is improving. For the self-storage industry, this could mean more move-ins and, possibly, concessions to attract tenants.
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04/17/2009

Storage Customer Gets Fired

By Amy Campbell
Wouldn't it be great if you could just "fire" your problematic tenants? Sadly, while you can reserve the right to refuse rental to a customer, it's difficult to get someone out once they're already in, especially your gripe has nothing to do with the payment of rent. But a self-storage manager in Fremont, Calif., was recently able to use a facility promotion to oust a ...
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04/15/2009

Communications Lost

By Amy Campbell
When Cochrane Self Storage in Morgan Hill, Calif., lost all communications with the outside world, general manager Gina Six Kudo went into action, reviewing the facility's communications plans.
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04/14/2009

Twitter Away

By Amy Campbell
With 7 million users on Twitter, the social network service can be a great way for self-storage owners and operators to market their facilities. They can post specials and unit sizes as they change daily, or let current tenants know what’s up.
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