This site is part of the Global Exhibitions Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 3099067.

Informa
ISS Blog RSS

The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
03/30/2009

Responses by Rote

By Amy Campbell
ISS Guest Blogger Gina Six Kudo uses two valuable customer service lessons she learned while traveling to evaluate her own facility's rote responses.
More  |  Comment(s) 

03/27/2009

Your Newest Competitor: Residential Neighbors

By Amy Campbell
There's ongoing debate in the self-storage industry over the issue of mobile storage. Is it an add-on service that can help your business, or downright competition for your customer base? I think the answer is both. But now there may be a new competitor on the horizon: your residential neighbors. I recently read an interview with Homstie in the Technology News Examiner. Marketed as "a place for ...
More  |  Comment(s) 

03/24/2009

ISS Top-Operators List Hits the Streets

By Amy Campbell
I’m happy to bring you a list courtesy of Inside Self-Storage: The 2009 Top-Operators List. We’ve asked real estate investment trusts, franchises, independents, developers and property-management companies for info on their facilities including locations, number of units and expansion plans. The companies who participated are then ranked according to net-rentable square footage.
More  |  Comment(s) 

03/20/2009

Monster Marketing

By Amy Campbell
Monster Self Storage of Florida is using an Easter egg hunt/art exhibit as a way to draw potential customers and raise funds for local school art departments.
More  |  Comment(s) 

03/17/2009

Manager Training Is a Key to Self-Storage Success

By Amy Campbell
Employee training in the self-storage industry is a critical component of success. Managers are the cornerstone, greeting customers and making the sales. Skimping on training in this area could be seriously detrimental to your facility’s success.
More  |  Comment(s) 

03/13/2009

Self-Storage Legislation: Could Be Heartache on the Horizon

By Amy Campbell
As we approach the end of the 2009 first quarter, we're seeing several legislative issues come to the surface for self-storage operators in particular states. While ours is not an industry that is government regulated per se, we are still affected by statutory laws that drive the operation of our businesses. And this year, some managers and owners are going to find it more challenging than ever ...
More  |  Comment(s) 

03/10/2009

Customer Service Counts—Especially in a Recession

By Amy Campbell
Great customer service is even more important in today’s dire economy. Your customers have a choice. Give them a reason to stay with you. Here are some great articles from the ISS archives about improving customer service.
More  |  Comment(s)