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ISS Blog RSS

The ISS Blog provides a series of insightful, industry-relevant posts to help readers keep abreast of the latest trends in the marketplace as well as premium content and educational offerings. Read the thoughts of the ISS content team and other industry experts on issues related to self-storage challenges, news, operation, development, marketing and much more.


Teri L. Lanza,
Editorial Director

Tony Jones,
Contributing Editor/Store Manager

Amy Campbell,
Editor
03/13/2009

Self-Storage Legislation: Could Be Heartache on the Horizon

By Amy Campbell
As we approach the end of the 2009 first quarter, we're seeing several legislative issues come to the surface for self-storage operators in particular states. While ours is not an industry that is government regulated per se, we are still affected by statutory laws that drive the operation of our businesses. And this year, some managers and owners are going to find it more challenging than ever ...
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03/10/2009

Customer Service Counts—Especially in a Recession

By Amy Campbell
Great customer service is even more important in today’s dire economy. Your customers have a choice. Give them a reason to stay with you. Here are some great articles from the ISS archives about improving customer service.
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03/06/2009

Ode to the Golf Cart

By Amy Campbell
ISS guest blogger John Roser gives praise to one of the self-storage manager's most effective operational tools: the golf cart.
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03/03/2009

Did I Spell That Right?

By Amy Campbell
Before posting any sign around your self-storage facility, check your spelling and punctuation. Plus, here are several websites for when you're in doubt.
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02/27/2009

Turning Over Tenant Info ... Virginia to Violate Self-Storage Privacy

By Amy Campbell
This week, House Bill 2289 passed the General Assembly in Virginia, which means self-storage operators may soon have to start forking over the contact information of out-of-state residents who store recreational vehicles at their facilities. If the governor signs it, the bill will go into effect on July 1, and as of Jan. 1, 2010, any RVs and boats stored in self-storage by out-of-state ...
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02/24/2009

Being the Best on the Block

By Amy Campbell
Self-storage facility maintenance is critical every day, but even more so during tough economic times. An article from the ISS archives gives owners and managers helpful information about keeping their facilities in top shape.
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02/19/2009

The Hurt of the Free Month

By Amy Campbell
Beware the self-storage freebie, my friends. Not only is it potentially risky to use the word "free" in relation to self-storage advertising and promotions, the execution of free offers can be a detriment to your own business, as well as to other storage businesses in your area. (Not that you care about them, but some of you are more focused on the bigger picture, i.e., the health of your ...
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