Choosing Software to Meet Self-Storage Business Needs

A while ago an owner attended a tradeshow with the intent of shopping for new software. He already had a program, but wanted to see what was available to better his operation. In one seminar he attended the speaker urged attendees to upgrade their software to the most recent version available, regardless of whose program they were using.

The owner took the advice to heart. He went home and updated all of his facilities’ software. To his amazement, most everything he had been searching for was already right there in his current program. The simple task of upgrading his software saved him from spending thousands of dollars on something new.

Program enhancements, through version upgrades, should be expected and implemented regularly. Improvements to the program, corrections, revisions and added features are necessary to keep up with the industry and technology. Asking your vendor about the recent changes within your program might give you an idea of how much that company pays attention to the industry.

Of course, in many cases, if you sign up for your vendor’s service agreement/support, not only will your vendor send you all of the latest revisions to software, but it will entitle you to unlimited telephone support. This is a really great way to keep your software updated and provide your manager all the support he will need.

Speaking of support, remember to ask about the software-support options. Do you know who to call for assistance, and do they have a toll-free number? Some companies like to show a little appreciation for their customers by paying for the telephone call. Also, check on support hours and what time zone you will be calling.

Reputable software manufacturers will offer training classes, usually at their headquarters. In most cases, the programs are easy to learn. With the help of a good manual and a few quick calls on the vendor’s help line, your manager will quickly be on his way. If onsite help is what you need, consider hiring industry consultants and trainers.