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3 Common Goals for Your Self-Storage Operation's Social Media Marketing

By Derek Hines Comments
Continued from page 1

Stimulate interest. Another way to draw interest to your posts is offering compelling information that would interest your audience. This can come in the form of links to helpful articles, for example, “7 Warning Signs You Need a New Roof.” Posts containing facts and stats also do well, such as “The average U.S. household contains 300,000 things.”

Goal 3: Drive Traffic and Generate Leads

These are really two goals but, in the end, they’re both about generating business. While social media is great for keeping your name in the minds of your customers, it also needs to be looked at for bringing people to your site and, ultimately, having them complete a desired action. This could be booking a storage unit, filling out a form or calling one of your locations.

After using the above-mentioned suggestions to create engagement, you’ll need to understand if your social media efforts are effective. To do that, look at your site’s analytics. If you don’t already have Google Analytics installed, start there. Once in the dashboard, from the “Acquisitions” menu, go to “All Traffic/Channels.”

Here you'll see how your social presence brings visits to your site. Since these visits are coming from people who most likely are already fans or following your brand, the traffic is going to be more qualified and will result in better conversion than your organic or referral traffic. If you drill down into that channel, you’ll see which of your social media platforms is getting you the most traffic.

Keep this in mind when creating content for your social media channels: Posting about new and interesting content that lives on your website in the form of a blog or newsletter is a good way to get increased traffic. In study by social media management platform Buffer, 61 percent of businesses surveyed used social media to distribute content, thereby directing visits back to their websites. Another 54 percent used social media to develop sales leads.

Speaking of generating leads, social media lends itself very well to lead generation if you create the right framework. For instance, a great way to collect new prospects is to run a sweepstakes or giveaway. Through the entry form, you’ll be able to grab their e-mail address. Include a way for them to share the event via their social media channels. If your organization offers referral bonuses to customers, this would also be something to promote on a routine basis.

If you’re going to focus on generating new leads, you may want to buy more reach through boosted posts. With Facebook and other platforms limiting organic reach these days, an easier way to generate a bigger audience is through paid advertising. The good news is it’s much cheaper than Google AdWords. West Coast Self-Storage recently boosted a post promoting its latest blog and reached 3,000 more people than one of its standard posts. It also received 184 click-throughs to the website. The net result was a per-visit cost of only 27 cents, so it was well worth the investment.

If you’re going to go through the effort of establishing a social media program for your self-storage business, map out a few solid goals. This will give you something to aim for instead of the standard “post and pray” mentality that many companies use. Follow the guidelines above and you’ll soon generate more traction through your efforts.

Derek Hines is an Internet-marketing assistant for West Coast Self-Storage, a self-storage acquisitions, development and management company with facilities in California, Oregon and Washington. He writes extensively on all subjects related to self-storage. For more information, visit

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