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Using Mobile Technology to Manage Self-Storage Site Security

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New mobile apps have another benefit for your tenants as well: an added layer of security. Customers can be immediately notified via the app any time their unit is opened. The software can also keep an access log. The ability to notify tenants immediately when their unit door is opened enhances the power of individual door alarms and takes your facility’s security to another level. Just knowing they can view their unit’s activity via their mobile devices gives customers a better feeling about the safety of their belongings.  

Remote Viewing

Video cameras and digital video recorders (DVRs) have become commonplace at self-storage facilities, as these devices are helpful for documenting crimes, vandalism or accidents. Now, many DVR manufacturers offer apps that allow operators to view live images of camera views on a smartphone or tablet. This allows them to see what’s happening at their property even when there's no one in the office.

“As technology continues to move forward, so do customer expectations. One of the biggest questions I have been asked is, ‘Can I view my security cameras on my cell phone?’” says Douglas Ratliff, president of Storage Maintenance Specialist Inc., an Indianapolis-based provider of security equipment. “Think about the things you will be able to accomplish when you can control your security and cameras from anywhere one your smartphone. You can check in on your employees and facilities while traveling or away from the office.”

Technology is changing quickly, and access-control and security providers are creating new applications that allow self-storage operators and customers to use their mobile devices. Contact your access-control provider to learn how you can upgrade your existing system to take advantage of these new technologies. They'll not only allow you to manage your site security from a remote location, the convenience factor to your customers will give you a competitive advantage in the marketplace.

Jon Loftin is vice president of business development for Phoenix-based PTI Security Systems, a provider of self-storage security solutions with more than 25,000 installations in 30-plus countries. Mr. Loftin has more than 25 years of industry experience. For more information, call 800.523.9504; visit  

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