Stop relying on e-mail and memos! Have personal conversations with the people in your group. Allow your people to be honest with you. Spend a little personal time with each person every month if you can. Learn to be a good listener. You’ll learn a lot about how to deal with your people if you hear what they say.
Leave Well Enough Alone
Sometimes self-storage owners feel their staff will perform better and produce more than they do, but if employees have found a comfortable and satisfactory balance, it’s best not to disturb that. Resist the temptation to over manage them.
There are times when your managers just need to be left alone to do their jobs. Some days, you’ll work hard to mold people’s behavior and performance, when what they really needed was to be left alone to do their jobs. Other days, you’ll leave them alone, when what they really needed was to be working with someone. Try to ask yourself a couple questions each day: Who needs time from me today? Who needs to be left alone?
If you allow yourself to admit that there’s no good way to manage people, you can do your self-storage business a lot of good by trying to be a better owner every day. Work on best practices, get to know your people, communicate personally and, above all, leave well enough alone. If you try too hard to manage people or go too far in attempting to manage behavior, you’ll end up throwing your hands up in the air and declaring, "There is no good way to manage people!"
Tron Jordheim is the chief marketing officer of StorageMart, a self-storage company with facilities in Canada and the United States. He has helped lead the company to double-digit revenue growth for the last four years by embracing digital marketing and call-center support. With 40-plus years of experience in sales, marketing and training, he continues to be sought after as a public speaker, sales trainer and consultant. For more information, visit www.storage-mart.com/blog/author/tron-jordheim .