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Choosing Management Software for a Portable-Storage Operation: 5 Must-Have Features

By Markus Hecker Comments
Continued from page 1

A central location for data not only keeps the business running smoothly but provides owners and operators a single access point to update rules and procedures across a single or multiple locations. Software that centralizes data gives real-time access and lets users manage all operations from anywhere. Having access to real-time reporting data via mobile devices lets you make faster decisions.

Easy-to-Use Reservations, Scheduling and Dispatching Tools

While logistics are an integral part of portable-storage operations, tools that streamline everyday scheduling tasks helps them run smoothly. Industry-specific software can walk users through the reservation process. An easy-to-use workflow lets you track changes throughout your delivery procedures and archive records. The software architecture written between scheduling tools and embedded logistical features gives operators peace of mind to know a customer’s rental experience is effortless.

Better Integrations and Services

Portable-storage management software should give you the best choice from industry-leading technology partners to increase profit in all areas of your business. The freedom to choose from partners can bring lower credit card and processing fees, more leads with the most popular listing services, the most profitable tenant-insurance providers and more.

Adding ACH (Automatic Clearing House) or bank debiting provides an alternative to credit card billing to reduce and even eliminate costly credit card fees in some cases. Be sure to ask if your software provider has undergone the most rigorous data-security tests available, like Payment Card Industry certification and Service Organization Controls Report certification, to safeguard your customer data.

Software providers should be able to integrate with cutting-edge features like SMS text messaging to alert past-due accounts and integrated mailing services to improve collection rates. Incorporating SMS text messaging can increase your collection rates by 1 percent or more. Ask your software provider if it has a robust API (Application Programming Interface) it shares with technology partners to ensure the best, most fully integrated features with your management software.

Linking your management software to your call center allows you to control shared information like availability, specials and pricing. Let a call center quote, reserve and sell units in real time for you from anywhere. Call centers can also see the status of all operations and help out when managers are busy or stores have closed for the day.

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