In addition, the facility should be well-lit to discourage criminal activity. Operators should make sure they enter the customer’s information correctly in the system at the time of move-in so no one is accidentally granted access he should not have. Operators should also note if the door table has inaccurate information causing false alarms. When there is a false alarm, is it immediately addressed by the manager, or is the system simply shunted, or worse, shut down?
Of course, devices fail from time to time. Electrical storms and surges can damage equipment. When something fails, it’s time to call the security manufacturer’s tech support. They can troubleshoot the devices to determine if they need to be sent in for repair or replaced.
Through the years, electronics can become more susceptible to failure. How old is that keypad out there at the entry gate? When is the last time the chain on the gate was lubricated? Have you looked at the latest features for security to see what’s new? Do you have a plan in place to periodically replace older equipment with newer, more reliable, feature-rich components?
These are some of the questions and concerns that should be addressed to eliminate or greatly reduce mishaps at the site concerning security. The shrewd operator will handle these details before something can go wrong, thereby eliminating most uncomfortable security situations before they happen. This will give the operator/owner peace of mind and give tenants confidence that their belongings will be safe.
John Fogg has been in the self-storage business for more than 25 years. He’s the general manager of Sentinel Systems Corp., a Lakewood, Colo.-based manufacturer of property-management software and security-access systems, individual door alarms, wireless door alarms, camera packages and more. For more information, call 800.456.9955, ext. ext. 405; e-mail firstname.lastname@example.org; visit www.sentinelsystems.com.