Safety Hazards and Bodily Injuries Self-Storage Operators Share Personal Experiences

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Another customer broke his ankle moving a large pallet of his things down a ramp that I had warned him not to do by himself. He drove himself to the emergency room. After picking up his things and another pallet of heavy samples, I picked him up from the hospital and took him home. He rented for several years until he was transferred out of state. I know I exposed myself to a great deal of liability, but like I told my employer, the man was in pain and asked for my help. That's what I have insurance for.

The company bookkeeper fell on the ice a couple of years ago after being told to stay home until I had cleared the lot of ice. She suffered a small fracture in her left wrist that healed in time.

I have injured myself numerous times clearing ice and snow from the lot, trying to prevent customer injuries. On one occasion, I called my employer to let him know I was flat on my back and had struck my head on the pavement. His reply that "Didn't I have a daughter living in the area that could take me to emergency room" was enough to convince me to leave the ice and snow problem to mother nature and just close the facility until mother nature corrected the problem. [My employer] never offered to come to my aid or call the rescue squad. Luckily I only suffered a small fracture, and I learned an important lesson about where I stood with my employer.
~Senior Member FHARumRunner

I was cleaning out a unit that had some metal studs in it, and as I stepped on the end of one, it raised up and sliced open my shin; and when I stepped off it, it sliced open the back of my other leg. I took off my shirt and wrapped it around the worse of the two cuts, called the local minor emergency to see if they could do stitches, finished my work and ran over to get sewn up ... [I] got 14 stitches in my shin, wrapped it up and went back to work.

[I] told the owner about six months later, paid for it all out of my pocket. It was my dumb mistake for not paying better attention. No need for him to pay for my stupidity and lack of attention.
~Member BroadwayStorage

We tag all of our units to keep tenants from throwing trash in them. At one of our facilities, a tenant attempted to take of one the these sealing tags and apparently ripped their thumb open. Needless to say, there was a settlement over $9,999.
~Senior Member Advantage IT

Few incidents over many years. None to me or mine, but [we] did have a tenant unloading a pickup truck with his flatbed trailer still attached. As he stepped off the truck, his foot slipped and he fell onto the edge of the trailer and broke his arm and cracked a couple of ribs. Scary, but nothing we could change here to fix.
~Senior Member dennybeall

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