5. Leave the Personal Life at Home
We all have personal lives outside of our work. It can sometimes be difficult to separate the two, especially as a supervisor. But regardless of what’s happening in your personal life, it's important to keep it separate from your professional life.
From talking to your employees about personal problems to having family and friends stop by the office excessively can hugely affect the way your employees view you as a leader. If you overheard your employee talking about her date last night rather than focusing on work, you probably wouldn't be thrilled. It's important to be a good example by setting the standard of behavior.
6. Deal With Problematic Employees
If you don't deal with problematic staff, one (or both) of two things will happen: Other employees will begin acting like them, and you'll lose the respect of the staff. You cannot ignore a problem. It will build and you’ll lose the respect of the rest of your team if you don't take necessary steps to resolve the issue. Deal with issues early on before they get out of control.
Staying involved in the day-to-day tasks of your staff will help you stay on top of any problems or potential issues that may exist. Make sure you’re visible to employees by walking around the office and visiting with each one. Check in with key people to find out if there are any issues you need to resolve.
7. Be There
There’s no doubt emergencies come up. Sometimes, no matter how hard you try, you have to be out of work for personal reasons, whether it’s a doctor appointment or family emergency. It's important employees can count on you for assistance, guidance and support. An owner or supervisor who’s always rescheduling appointments or not available for his staff will quickly lose their respect. If you do need to be away from the business frequently for personal reasons, try to schedule these appointments or meetings on the same day each week. This way, at least your staff will always know when they can reach you.
8. Keep Your Cool
You can be a good leader 90 percent of the time, but if you're losing it 10 percent, that's what they'll remember. Overreacting in any way to an employee bringing an issue to your attention is a bad idea. It's important for the staff to know they can come to you with problems and keep you updated on the business. You don't want to make them feel guilty for doing this; rather you should encourage this behavior.
Your team knows things about the business you may not be aware of sometimes. You need to know what they know, or your business may be in danger. Overreacting to anything your staff tells you will only discourage them from keeping you informed.
Everyone, even management, needs to work at being a better team member. Begin by realizing the strengths and weaknesses you have as a leader and improve on areas that need it. By being aware of the frustrations your staff members have, you can work to change those habits.
You'll earn the respect of your employees, they'll be happier and more productive, and your self-storage business will benefit.