Although our boat- and RV-storage facility is in a resort town—with 85 percent of its tenants residing up to 2,800 miles away—an active and inspired marketing still plays a critical role in its success. Marketing doesn’t have to be expensive to be effective. Here are some low-cost ideas for attracting new tenants and showing appreciation to your current ones. These strategies can easily be modified to fit your budget and tenant demographics.
Seek Marketing Partners
Trading services with other businesses in your community can be a huge benefit for your facility. Look for a business that needs storage and will offer some return for you, such as a local magazine or newspaper in which you can advertise. Perhaps you can find a maintenance company and trade a unit for its services. You can also work with boat or RV dealerships to cross link your website with theirs. This will help your facility increase its online presence.
You can also offer discounts to businesses that complement your facility in exchange for referrals. Is there an RV park or marina close to your site? Offer them a discount on a rental unit or use of the wash bay, if you have one. This will encourage them to send customers your way when need arises.
The chamber of commerce can also be an excellent source of referrals. Visitors will often turn to the chamber when looking for services in a new town. The chamber also hosts community events or monthly mixers. Ask if you can be an event sponsor or even host a mixer at your facility.
Have a Solid Referral Program
Most storage-facility operators would agree referral programs are one of the best marketing strategies. The cost to create referral cards or fliers is very low, and can usually be done in-house. The goal is to get people to refer business to your facility, so there must be an incentive.
Consider offering a $20 gift card to anyone who refers a new customer to your facility. If a tenant refers someone, offer him $20 off his next month’s rent. Create fliers you can hand to tenants whenever they stop by the office. Post one by the vending machine or near retail items—any place where tenants will see them.