In addition, there are a growing number of storage customers in the military. Service members frequently change location, and storage plays a critical role in their moves and lives. But reassignments to locations abroad make it especially difficult for these customers to submit payments on time. They need a quick and convenient payment method. Providing this online feature will guarantee more timely payments, and peace of mind for you and your customer.
If your management software doesn’t support online payments, it’s time to upgrade to a program that does. Make the change today and start receiving on-time rent payments online.
Managing Tenant Accounts Via Web
Maintaining the accuracy of customer accounts can be daunting. You may be out of contact with some tenants for long periods of time, and their account information could become outdated. Why not give them the ability to access and update their own accounts online? Not only will they appreciate this service, it will help you maintain accurate records, which is critical to the successful operation of your facility
Offering an account portal through your website will allow customers to access their accounts and make general changes any time they choose. To ensure seamless updates, this portal needs to be tied directly to your management software. With this functionality, you won’t waste time chasing customers for current addresses, phone numbers or methods of payment. Giving customers this ability will allow you to focus more intently on increasing revenue.
The Internet will continue to play a major role in self-storage operation. As more people turn to their computers, many will rely solely on the Internet to make their buying decisions. Your current and prospective tenants are more technologically savvy than ever before and are demanding more online services to accommodate their immediate needs.
It’s time to stop turning potential customers away because your storefront is bare. Providing real-time reservation capabilities, online payment functions, and the ability for tenants to access their accounts directly from your website will ensure your facility has the best online storefront.
Sam Celaya is the director of the eMove Storage Affiliate Network and has worked within the self-storage industry for 16 years. eMove Inc. offers WebSelfStorage Management Software, a Web-based platform used by thousands of self-storage operators. For more information, call 866.693.6683; visit www.emove.com/storageaffiliate.