Founded in 1994, Accent Building Restoration Inc. (ABR) has grown from a small painting contractor into a nationwide, cosmetic-restoration company specializing in property painting, floor covering, office remodels, tenant improvements and other light-construction projects. ABR also operates a repair and maintenance division that provides quick turnaround of emergency and routine maintenance and repairs.
Operating under the same management since its inception, ABR now has more than 200 employees working in most major metropolitan areas. As a general contractor, the Cerritos, Calif.-based company specializes in the cosmetic remodeling and refurbishing of commercial and retail properties. While it services a wide range of commercial and retail clients, including big-box retailers, restaurants and convenience stores, 75 percent of its clients are self-storage operators.
“We developed a strong presence in the self-storage industry starting in 1997,” says President Andy Fawcett.
Company Services Evolve
In the early years, ABR’s primary focus was large exterior painting projects. That soon changed as a growing customer base began asking about other services. “Older buildings needed more than just a fresh coat of paint, so we work at improving the image and updating the general appearance,” Fawcett says. That could include everything from installing, servicing and painting roll-up doors to graphic imagining, office remodels and unit conversions.
Although a general contractor, ABR doesn’t usually replace or repair roofs, asphalt or other non-cosmetic construction aspects of a property. The company’s specialty is helping older self-storage facilities compete with newer properties by upgrading and updating their overall image. “One of the main selling points of a self-storage property is security. If a property looks old, dated and dilapidated, there’s a general sense that it isn't as secure as a well-tended facility,” Fawcett says.
As part of its total service approach, the company also offers design and visualization services to help guide self-storage operators in the process of updating a facility. Designers can take photos of an existing property and modify them to show color changes, architectural details or other curb-appeal aesthetics.
ABR also offers maintenance contracts for scheduled maintenance or on an “on call” basis, fixing roll-up doors and gate operators, removing graffiti, and handling plumbing and electrical repairs. “We provide any of the common maintenance items and services required by a property to keep it functioning for day-to-day business,” Fawcett says.
This alleviates the need to hire maintenance staff or depend on office workers to upkeep the property and make repairs. “We have expert service techs that do this day in and day out,” Fawcett says. “They’re familiar with the storage industry and the repair items. The quality of the workmanship exceeds what’s normally provided by a handyman who isn’t experienced in doing the work that we do.”