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Technology and Self-Storage Third-Party Management

M. Anne Ballard Comments

To determine the future of self-storage, we must first look to the past. Gone are the days of manual reporting and hand-written checks, along with waiting for the mail to get bank statements or send reports to property owners.

Many third-party management companies now offer online tools, giving facility owners and managers access to reports, occupancy stats and even remote viewing capabilities via onsite cameras and monitoring systems.

So where is third-party management headed in the next year, five years or even 10? There has been phenomenal growth in the number of third-party management companies over the last two decades, with some startups in growing markets around the world.

When thinking about the future of this industry subcategory, the problems we now face in communications and processing come to mind first and foremost. Everyone wants faster, more accurate reporting and analysis tools. In this arena, we will see continuing improvements across the board.

Software vendors will continue to refine operating platforms to customize combined reporting for portfolios within minutes. This tool alone will cut countless hours of re-entering data to get comparative information. Accounting software, access-control systems and management software will all bring dramatic improvements in monitoring and analysis.
Getting More From Technology

There are more ways to make the most of cameras and office equipment and bring more value for everyone. Using the tools we have in better and more creative ways allows us to increase responsiveness without adding any costs.

Many self-storage owners and managers are already familiar with Web-based operating software. In the future, these systems will become even more advanced, aggregating reporting for all of a company’s facilities quickly and in a format that is meaningful.

Touch screens with icons for each store and combined reports could also play a role. For example, touching the screen for a particular store could bring up a management-summary report or occupancy information. This will enable third-party management companies to more quickly answer questions from owners and access any level of detail in an instant.

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