It’s up to you to make sure tenants know the online payment system is there to make their lives easier. The great thing about it is, in their eyes, you are taking steps to make your facility better for them. What they don’t know is you’re also improving your bottom line by increasing your client base and decreasing the likelihood of delinquencies.
Offering an easier way for customers to pay will make them happier and decrease delinquencies. It will also create flexibility for your business and increase site productivity and efficiency by decreasing man hours needed to manage the facility.
On the revenue side, how many times have you wished you could make adjustments to your rental rates to accommodate changes in occupancy, but don’t have a way to analyze those rates accurately from a single location? Today’s most advanced online management software gives you instant access to all of your operational information. Embracing a Web solution is the way to take control of your business and make it the best it can be.
Online Solution: Web-Based vs. Web-Enabled
The partner you choose to provide your new solution is critical, so consider your options carefully. The industry’s software providers are approaching online payments and management in two ways.
The first uses centralized data that can be accessed from any computer with Internet access. I’ll refer to this as a Web-based system. In this system, your data is stored for a monthly fee on a server away from your facility. You do not have a hard copy of your data but access it via the Web. On the positive side, you never have to worry about backing up or storing data; on the other hand, if your Internet connection is slow or down, so is your business.
The other type of system is a Web-enabled system. In this case, the software provider uses copies of local data from each site, synchronizing that data automatically. Using this format, the data resides at both the corporate office and at the individual storage site, giving you control of the information at all times. With this system, there are no hosting fees, and you are not affected by the speed or accessibility of the Internet.