Self-Storage Employment Issues in Canada

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Expectations

An employment agreement is an essential requirement between a self-storage operator and its managers. This agreement communicates benefits of employment (such as health insurance and vacations) and expectations of jobs to employees. Commonly, an employment agreement clarifies a self-storage manager’s responsibilities. This becomes the basis for measuring the manager’s job performance.

Examples of the written job duties might include:

Employee shall be responsible for showing clean, empty storage units to potential customers by walking potential customers to storage space and back to rental office.

Employee shall be responsible, after renting storage units, for thoroughly completing the rental agreements, receipts, journal sheet, ledger card and insurance addendum.

Employee shall be responsible for collecting all rent including, but not limited to, accepting rent and following up on delinquencies, posting rent and miscellaneous income receipts, making bank deposits daily or when receipts are on hand, and reporting of income collection to manager on a daily basis as needed.

Employee shall be responsible for managing the bookkeeping system or computer system as designed and controlled by employer, and preparing and mailing weekly and monthly reports on a timely basis as specified by employer.

Employee shall be responsible for properly operating any computer, printer and gate-interface equipment.

Employee shall be responsible for walking the facility for daily security checks. Should the security of the facility be threatened, employee shall immediately report such a threat to local police authorities, it being expressly agreed and understood that in no event shall employee take any other action in connection with a threat to the facility’s security or the safety of the employee.

Employee shall be responsible for timely sending required tenant legal notices, making telephone calls to collect past-due rent and documenting these calls on tenant-ledger cards or in computer.

Employee shall be responsible for preserving the office in a clean, organized, business-like manner. This includes keeping windows, storefront door, flooring, restrooms and area outside around rental office clean.

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