Good quality management companies will help the industry by continuing to provide professional services at affordable and competitive fee structures. These companies will be the foundation for facilities facing a highly competitive future. The expectation is management companies will rise to the occasion, improving services and bolstering the industry.
Take the time to interview several companies before you make your decision; it could be one of the most important decisions you make in your business plan. Not all management companies are the same, and owners should be very careful selecting the firm that will operate their facilities. A proven experienced, trustworthy and knowledgeable management company may often be the difference in facility’s profitability or failure.
As an owner of a facility, my role is to see that the management company fulfills its duties and manages my site in a professional capacity. As a management company owner, it is my role to see that we operate all the facilities for our clients in a professional manner and that, as much as possible, we alleviate the owners from the headaches associated with daily operations. It is a role I will continue to embrace.
Regardless of which hat I am wearing at any given moment in the day, I am excited about the challenges our industry is facing this decade. I hope that you are too, knowing you are making the best decisions for managing your facility, now and in the future.
Mel Holsinger is the president of Tucson, Ariz.-based Professional Self Storage Management, which offers self-storage facility management, consulting and development services. He is also a frequent speaker at industry conferences and a regular contributor to Inside Self-Storage. For more information, call 520.319.2164; visit www.proselfstorage.com .