For more than 25 years, Preferred Technology Inc., also known as PTI Integrated Systems, has provided the self-storage industry with a full range of security and access-control products and services. And like the industry, PTI has experienced tremendous growth and made a name for itself in a very competitive marketplace.
Now, PTI steps into the future with a new 35,000-square-foot corporate office in Scottsdale, Ariz. The company’s hard-working staff of almost 60 is enjoying the new surroundings and showing increased efficiency, higher productivity, and a new pride in the forward mobility of the business.
Lance Comstock, owner and CEO, says the facility marks a new era for the company, allowing for a better flow of ideas, a highly streamlined system of manufacturing and production, and an increased quality of already famed customer service. “PTI has been built on providing excellent products backed by superior service,” Comstock says. “This move is a natural progression for us. We’re looking at a bright future full of new marketplaces, technological advances and an expansion of our capabilities. But most important, this will give us the opportunity to take the very best care of those people who have been integral to our success over the last two decades.”
An Inspiring Environment
The new offices have a unique architectural style that is functional and futuristic. The main building houses the company’s six departments: administration, business development, engineering, production, shipping and technical support. It offers specially designed space for training, a fully equipped multimedia conference center, and a 15,000-square-foot manufacturing and shipping area.
The caboodle is protected by the full gamut of PTI systems, including DVRs, keypads, card readers, plasma screens and the very best in access control. The end result is a complete presentation venue with nearly 200 access and alarm points.
“The new engineering area provides an environment that spawns creativity,” says Dan Vincent, vice president and chief engineer. “Combined with a high-tech engineering lab and high-speed networking, this gives us the opportunity to quickly develop and test new products and ideas in a variety of environments and configurations. Our new production and test areas enable us to build and test more product at one time than has ever been possible. It’s an incredible work setting.”
“Over the last few years, we really outgrew our old space. Moving into this new building has allowed us to increase staff and offer even better service than before,” says Lee Barker, who captains the technical-support department and has seen the company go through many changes over the years. “State-of-the-art products and high-end customer service are the ingrained culture at PTI.”
The plush new offices make workflow a breeze, according to Mark Burnham, manager of self-storage business development. “This industry moves very quickly, and our teams need the very latest in tools to provide the best service for our clients,” he says. “These offices are some of the best appointed I’ve ever seen. It’s going to be a great future at PTI.”
New Products to Boot
In addition to the new facility, the company has launched a new series of products for the self-storage and commercial-security markets. Two years and more than $2.5 million have been invested in creating the Falcon XT, Intellex, Quantum and Storlogix lines. PTI engineers experienced long days and late nights during the development of this new hardware, which features highly advanced, unique capabilities backed by an easy-to-use software interface.
“With our expected expansion into the commercial world and the success we’re already having, the extra space at our new facility will be necessary for additional technical support, engineering and sales. The new headquarters has also turned out to be a fantastic place to bring customers for presentations and training,” says Tom Lewellen, head of the new commercial business-development division. He’s been diligent with the launch of the company’s latest products and services.
Possibly the busiest person at PTI is COO Justen Ferguson, who has been a major force in the company’s continuing growth. He’s excited to be a part of this challenging move forward.
“The new facility has allowed us to continue our rapid growth in the self-storage industry and abroad. We’ve increased our already superior customer service by offering free product training and demonstrations. We now have the space to show side-by-side comparisons of different products and help customers chose the equipment that will best fit their specific needs.
“Our goal is to meet the ever-changing needs of our clients with the best possible products and services. This move is another step in our constant endeavor to give customers the results they expect.”
PTI welcomes everyone to visit the new offices at 9160 E. Bahia Drive in Scottsdale, Ariz. To arrange for a special tour of the facility, call 408.991.1259; visit www.ptisecurity.com.