- Most people want to do a good job.
- People, including your employees, need to understand what is expected of them.
- There is often a large gap between good intentions and performance.
Stan Colona is one of the founders of XPS Services LLC of Dallas. He and his partner, Brad Boyd, have combined industry expertise of more than 20 years. They have managed more than 300 properties, lead more than 600 managers and visited an estimated 2,500 facilities. Known as the "Agents of Change," Mr. Colona and Mr. Boyd offer cutting-edge consulting services to self-storage operators. For more information, visit their three websites at www.xpsservices.com , www.ministoragejobs.com or www.ministoragemanagement.com.